WHAT IS YOUR POLICY FOR RETURN OR EXCHANGE?

You have 07 days from the date of delivery to request a return or exchange if:

• At the time of delivery, the item(s) is faulty, damaged, or defective.
• The product(s) must be unused and in their original packaging, complete with labels and protective stickers.
  
• No Returns & Exchange on Clearance Sale.
• Refund amount of your product will be process in 7-10 working days.
• There will be no returns or exchanges for mystery boxes or any special deals.
  

WHEN WILL MY RETURN BE PROCESSED?

We aspire to process all returns within 5-7 business days of receipt.
Please allow up to 08 working days for your return to be processed during busy sales events.

WHAT IS YOUR POLICY ON SIZE EXCHANGE?

• If you are dissatisfied with the size you ordered and would like to receive a different size, you may return it to PRIMEWEAR by contacting us via email at support@primewearpk.com or Whatsapp within 7 days of the delivery date.
• The product(s) must be unused and in their original packaging, complete with labels and protective stickers.
  
• Note: Replacement Charges of Rs.400/= will be applicable Only.

Do you offer REFUNDS?

Yes, we do refund if the product is damaged or if the packing staff made a mistake and the product received does not match the product you ordered.
Shipping and handling charges will not be refunded in the event of a refund.
The refund must be processed within 7-10 working days.

SALE & DISCOUNTED PRODUCTS RETURNS

Exchanges during a sale or on a discounted product are only possible if packing staff made a mistake and the product received does not match the product you ordered.
Certain scenarios make it difficult for us to support returns and exchanges. Examples of such scenarios include, but are not limited to:

• The exchange request is made outside of the time frame specified.
• The product has been harmed as a result of use.
• The item had been tampered with.
• Please contact us at 0330 2138658 or 
• support@primewearpk.com
•  if you have any further questions about exchanges or returns.